Tuesday, February 9, 2010

Which is it then? Policy or no policy?

Three extracts from emails received from the same person at RIU head office :

"We do not have a policy for the handling of stray dogs"

"Finally the attack on a guest’s child convinced us that the risk for our guests caused by these massive dog attacks was no longer tolerable. We informed the authorities of the country and asked them to take care of the safety of our common clients and other people."

"We do not have a policy for the handling of stray dogs, nor we nor a individual manager does. Stray dogs are a destinations problem and our policy is to advice the authorities about this if it gets to be a risk for our guests."

We do not have a policy.............. and our policy is ............

Hmmmm.......